it-helpdesk-service

Immediate Support

With no Cost Overhead

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OVERVIEW

Managed IT Help Desk Services

We offer IT help desk services to our customers with immediate help desk support without any costly overheard. Available 24x7x365 via email, web chat, and phone, our IT help desk is comprised of certified IT professionals. We offer remote network monitoring services and high-quality business IT support desk that is more than a traditional support desk.

Year-of-it service
8 +

Years of IT Services

Customer
400 +

Customers

Client-satisfaction
95 %

Client Satisfaction Ratio

Average-respond time
<25 min.

Average Response Time

It-help-desk
24 X7

IT Help Desk

Solutions

How We Can Help

Ticketing-System
Ticketing System

From initial ticket creation to resolution and closure, our IT help desk for ticketing system support through every stage.

Performance-Management
Performance Management

We help you improve response and resolution time by monitoring software level agreement on your tickets.

Roles-Staffing
Roles & Staffing

We define role-based privileges to ensure that only your reliable support staff have access to all functionalities.

Reports-Scheduling
Reports & Scheduling

We help you generate reports based on your parameters so you can monitor the work of your support team.

Automation
Automation

We automate ticket communications & notifications to happen at pre-defined intervals with IT help desk ticketing solutions.

Community-Forums
Community Forums

With our IT help desk community forum, you can connect with customers and contact support staff for resolutions.

BENEFITS

Powerful Workflows and Reporting

Just Manage Email Communication

Never let customers’ questions go unanswered - convert your emails into tickets and keep them organized in one place.

Team Collaboration

Cooperate with your team with ticket dashboard using private notes or tags and assign tickets to the right people.

Track Conversations

Find details necessary to solve customers’ issues faster by browsing previous messages within the archive.

Maximize Security

Tested and well-established security practices to securely store, encrypt, and process all your conversations.

Streamline Management

Streamlined incident management and other important processes with ability to resolve issues more quickly.

TESTIMONIALS

What our customers say

Samuel-A

I have total confidence in them. Be it engineering team, the project management team, or else - everyone was working together and provide great IT services.

- Samuel A.
Peter-W

We have no tolerance for downtime to our business and ABCT helps us to avoid these problems before they happen.

- Peter W.
Emma

We were very impressed with the response to our recent malware intrusion. The ABCT support staff was very active and responsive.

- Emma.
Brian-D

I appreciate the efforts by ABCT team. They always serve in the most professional manner. Every tech on site is proactive. Thanks for being here!

- Brian D.
Adam-M

It is quite relaxing knowing that ABCT team is there for us. I have always experienced quick and reliable services with positive results.

- Adam M.
Sophia

I sincerely feel like they are around to provide us quality IT services and would surely recommending them.

- Sophia.
PLAN AND PRICING

Affordable Monthly Fee For All Managed IT Services.
No Overhead Cost.

Starter

Covers basic IT requirements to streamline your business operations.

$29
per User/ Per Month
Talk to Specialist
  • Starter services include:
  • 24x7 Unlimited Service Desk
  • Managed Workstation (PCs And Macs)
  • Premium Managed Server **
  • Enhanced Email Security
  • Phone System Support
  • Network Monitoring And Management
MOST POPULAR
Business Plus

Advance IT solutions to help run your business more efficiently.

$49
per User/ Per Month
Talk to Specialist
  • Business Plus services include:
  • 24x7 Unlimited Service Desk
  • Managed Workstation
    (PCs And Macs)
  • Premium Managed Server **
  • On Site Remediation
  • Managed DNS
  • IT Strategy Session (VCIO)
Enterprise

End-to-End custom IT solutions, specific as per your business needs.

$69
per User/ Per Month
Talk to Specialist
  • Enterprise services include:
  • 24x7 Unlimited Service Desk
  • Managed Workstation (PCs And Macs)
  • Premium Managed Server **
  • Enhanced Email Security
  • Hardware And Software Procurement
  • Phone System Support

* Based on Number of Users ** Priced Per Device *** Must have Microsoft Office 365 E3

Let’s get started

Trusted IT services and support for today's
technology driven businesses

Comprehensive managed IT services for proactive IT support with affordable packages
- customized to meet your business objectives.

Contact Us Now