Refund Policy

You May Return And We Will Assist In The Process

Refund Policy

Unless you have a separate written agreement with ABCT, the return of hardware and software purchased from ABCT (collectively, "Product") is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and ABCT will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. If you fail to return Product within the applicable Return Policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.

Rights of Return

Permitted Product Returns
Hardware: If permitted by the manufacturer's return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is unopened and still in the manufacturer's sealed package, and 2) returned within 30 days from the date of shipment.

Software: Software may be returned if permitted by the publisher's return policy, If the publisher does not allow the return of software, you may not return the software to ABCT.

Damaged Products
Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact our customer service to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.

Order Discrepancies
All order discrepancies (shortages, mis-labeled product or over-ages) must be reported to ABCT customer service department within 5 days of receipt of shipment.

Defective or Dead on Arrival
Report DOAs to ABCT customer service after receipt of shipment. Some manufacturers and publishers require DOAs to be handled directly through them. In such cases, ABCT customer service will provide the contact information of manufacturers.

ABCT strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.

All returns MUST be 100% complete and contain:

  • ALL original boxes and packing material
  • Original UPC codes on the manufacturer's or publisher's boxes
  • All blank warranty cards, accessories and documentation provided by the manufacturer or publisher

Incomplete returns may be returned to sender or subject to a minimum restocking fee at sole discretion of ABCT.


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